Reid Hoffman is the co-founder of LinkedIn, Manas AI, and Inflection AI, partner at Greylock, a founding board member at PayPal, and an early investor in Facebook and Zynga. He hosts the Masters of Scale and Possible podcasts, co-authored six bestselling books, including his newest, Superagency, and was appointed CBE by Queen Elizabeth II.

Ashley Kramer is the Chief Revenue Officer at OpenAI, where she oversees global go-to-market efforts aimed at helping organizations responsibly and effectively adopt artificial intelligence. With a background spanning sales, marketing, product, and technology, she brings a cross-functional perspective to building customer relationships and scaling organizations.

Prior to OpenAI, Ashley held the role of Chief Revenue, Strategy, and Marketing Officer at GitLab, where she led the company’s go-to-market strategy and was instrumental in defining its AI vision. She also served as GitLab’s Chief Technology Officer, making her one of the few executives to span both GTM and technical leadership at scale. Her career includes leadership roles at Alteryx, Tableau, and Amazon, where she played a key role in shaping go-to-market strategies, growing teams, and supporting company growth through periods of scale and change.

A frequent contributor to leading industry publications and a speaker at premier global conferences, Ashley is a recognized voice at the intersection of AI, business transformation, and enterprise software. She serves on the board of dbt Labs, is a limited partner in multiple venture funds, and actively invests in early-stage startups—championing the next generation of technology innovation.

Tom is the CEO of Zendesk, and a member of the board.

Most recently, Tom was a partner at the private equity firm Permira, where he was the head of the Menlo Park office and focused on investing and value creation in the Technology sector.  In addition to the Zendesk board, Tom serves on the boards of Axiom, G2, Seismic, and Mimecast. Prior to joining Permira, Tom was the President of Genesys, a Permira fund portfolio company and global leader in omnichannel customer experience and contact center software. During his more than ten-year tenure with Genesys, he focused on developing and implementing strategic and operational initiatives aimed at driving value creation across the business. Tom’s previous global experience includes working in Paris, France for almost five years along with over 20 years operational experience in the technology sector leading teams from sales to research and development.

Tom holds a B.A. from the University of Dayton and a J.D. from the University of Chicago Law School.

Tom and his family live in the San Francisco Bay Area, CA. He enjoys traveling, reading history books, and following the University of Dayton Flyers basketball team.

Shashi Upadhyay is Zendesk’s President of Product, Engineering, and AI, responsible for developing innovative products that leverage advanced AI. With a proven track record of creating transformative solutions, he combines a deep understanding of AI's potential for business transformation with a strong commitment to customer-centric design.

Before Zendesk, Shashi held a key role at Google, where he led the advertiser product portfolio and spearheaded innovation as the head of Google Ads, Google Analytics, DV3, SA3, and Performance Max, one of Google’s fastest-growing products. Prior to Google, he founded Lattice Engines, which was acquired by Dun & Bradstreet (D&B) in 2019. He played an instrumental role in D&B's public offering in 2020 and has since become an active investor in startups across diverse sectors, including energy storage, neuroscience, and enterprise infrastructure.

Shashi earned his undergraduate degree in Physics from the Indian Institute of Technology (IIT) Kanpur and went on to obtain a Ph.D. in Physics from Cornell University.

He resides in San Francisco with his wife, two teenagers, and their Bernedoodle. In his free time, he enjoys reading science fiction, hiking, biking, and exploring new destinations.

Sarah Gavin is the SVP of Marketing and Communications at Zendesk. Whether focused on ensuring employees are well-equipped with the context they need to thrive, working with third party media, customers, analysts and influencers to establish AI thought leadership, managing complex financial or crisis news or negotiating top stories, Sarah brings a human-focused approach to her craft and loves how Zendesk’s principles support that vision. Prior to Zendesk, she led the storytelling practice at Google Cloud and served as the chief communications officer at Expedia Group. In her spare time, she spends time with her husband and four kids or leading social justice and equity work through her board work with the YMCA in Seattle. Sarah is based in Seattle.

As the Director of Customer Service at NOBULL, Bhavini leads Customer Care operations and Voice of Customer initiatives. With a focus on operational efficiency and innovation, Bhavini passionate about creating scalable strategies that elevate the customer experience, drive growth, and strengthen brand loyalty.

Georgia is Head of Customer Experience Transformation at Motorway, leading digital service transformation with an AI-first approach. With over 17 years’ experience across financial services, retail, and technology, she spent 10 years at ASOS delivering customer experience innovation after starting her career at HSBC where she discovered her passion for driving change. She is passionate about leveraging technology to create customer experiences that truly stand out.

Jhones Santana has over 13 years of experience in leading financial institutions such as Itaú and C6 Bank, as well as impact-driven companies like Livelo and MadeiraMadeira. He specializes in digital transformation and product management focused on customer experience, with a strong track record in connecting business, technology, and operations to deliver seamless and efficient journeys.

Michael leads digital and customer experience initiatives at Sealy Posturepedic APAC. He brings a strong focus on digital innovation and change leadership, with a passion for creating customer experiences that are simple, effective, and human.