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Customer service deep dive: AI that elevates the entire service journey
About This Webinar
Unlock the newest Zendesk AI-powered capabilities for CX. See how our new voice and admin AI agents transform customer interactions and service operations. Get a demo on how to connect and leverage external knowledge sources, build complex automations, and customize QA. Plus, a first look at AI for analytics and the HyperArc acquisition.
Who can view: Everyone
Webinar Price: Free
Featured Presenters
Vice President, Product Marketing, AI and Automation, Zendesk
Candace Marshall leads product marketing for Zendesk AI, including AI Agents and Copilot, where she drives innovation and growth across AI-powered solutions. She is passionate about transforming customer insights into strategies that create real business impact, and her team delivers end-to-end go-to-market programs that bring Zendesk’s vision to life. Before Zendesk, Candace spent nearly a decade at LinkedIn, building and leading product marketing for its rapidly scaling Marketing Solutions division.
Senior Director, Product Marketing, Zendesk
Kevin Boyer is a senior marketing executive at Zendesk, where he leads the global product marketing teams for Zendesk’s AI-powered Resolution Platform, including analytics, security, integrations, customizations, WFM & QA, and voice solutions - including voice AI agents & voice QA. He lives in Chicago with his husband of 23 years and loves to travel all over the world.
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