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Contact center deep dive: AI-powered resolutions for every call and channel
About This Webinar
Learn how Zendesk is transforming the contact center with Voice AI that talks and listens, and video calling to resolve issues faster across every channel. See our new capabilities in action, explore real-world use cases, and gain a clear understanding of the impact this can have on your contact center.
Who can view: Everyone
Webinar Price: Free
Featured Presenters
Senior Director, Contact Center Marketing, Zendesk
Paulette leads Contact Center Marketing at Zendesk. She is a strategic marketing leader with deep experience in the technology space and a proven track record of delivering results and driving impact. Passionate about technology, especially AI, and applying it to amplify work, sharpen strategies, and increase efficiency, she believes marketing’s role is simple: create value, tell a compelling story, and drive results.
Before Zendesk, she led marketing strategy and insights for some of the world’s largest agencies and brands, including Grey Worldwide, J. Walter Thompson, Hearts & Science, and IBM Interactive Experience.
Before Zendesk, she led marketing strategy and insights for some of the world’s largest agencies and brands, including Grey Worldwide, J. Walter Thompson, Hearts & Science, and IBM Interactive Experience.
General Manager and Vice President Contact Center, Zendesk
Jonathan is the Vice President and General Manager of Contact Center at Zendesk, joining the company after the acquisition of the AI-first Contact Center platform he founded was acquired by Zendesk in 2025. Jonathan has spent the last 15 years focused on CX and has been at the forefront of cloud and AI technologies.
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